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Q1 Would you be prepared to buy a household contents policy from a group which you are a member of?
R1 No, I like to buy insurance from people who know about insurance, I mean does my trade union know anything about insurance? I don&t think so!
Q2 What would you expect to find in a household contents policy?
R2 Oh just everything covered really, against everything. I do hate those exclusions. Just give me the money when I make a claim. I pay enough for it especially all those years I don&t claim.
Q3 What features do you think are important in a contents policy?
R3 Well, &fire , theft, accidental damage, travel insurance, public liability, legal expenses, help lines, oh, just everything.
Q4 What features do you think are unimportant in a household contents insurance policy?
R4 Oh its all important, but as I said I don&t like the exclusions where they will not pay out and some of the wording of the policy is very difficult to understand, even those with that crystal award for plain English.
Q5 Where would you find information about household content policies?
From my local insurance broker of course he at least looks at a number of providers to find the best deal for me. Saves me having to ring round.
PGI Case Questions.
Question 1
PGI has conducted a number of interviews to investigate the possibility of introducing a new general insurance policy. The company has asked for your help in analysing this interview data. You are required to carry out a process of data reduction on this interview data using any appropriate method of your choosing (you may wish to consider using the &large sheet of paper& method).
(责任编辑：anne)
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UK Thesis Base Contacts
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当代商业实践要求管理人员有能区别管理和领导的知识和经验，以及如何集成业务来取得活动的成功。这个任务主要有两个部分：第一部分是找到两个公司存在的文化问题；第二部分是要找到问
话题：想象在一家中国公司和一家南非公司之间有一次并购。你被任命去领导一个由来自双方国家的管理者检查所有与拟议中的合并相关的文化问题的一个小组。运用Hofstede和Trompenaars的工作，谈到文化将如何适应；你怎么可能会寻求改善两组管理者之间的文化理解？
在如今的商业环境中，具有管理技能不再是一定能成功的了。当代商业实践要求管理人员有能区别管理和领导的知识和经验，以及如何集成业务来取得活动的成功。
随着国际贸易环境重要性的提高，了解东道国的文化可以给管理者增加竞争优势。
这项任务的目的是研究关于中国公司与南非公司之间的合并的所有文化问题，利用Hofstede的国家文化维度，进而探讨解决方案可以改善两组管理者之间的文化理解。
这个任务主要有两个部分：第一部分是找到两个公司存在的文化问题；第二部分是要找到问题的解决方案。
Topic: Imagine there is a proposed merger between a Chinese company and a South-African company. You are appointed to lead a team consisting of managers from both countries to examine any cultural problems linked to the proposed merger. Applying the work of Hofstede and Trompenaars, how close would and how might you seek to improve cultural understanding between the two groups of managers?
Introduction
In today's business environment, possessing management skills alone is no longer sufficient to be successful. Contemporary business practices require that managers have knowledge and experience regarding the differences between management and leading as well, and how both activities must be integrated for business success.
With the importance of siness environment is raising, understanding the host country&s culture can give managers a competitive advantage.
The objective of this assignment is to examine any cultural problems linked to the proposed merger between Chinese Company and a South-African Company, by using Hofstede&s dimensions of National culture, and then explore solutions which can improve cultural understanding between the two groups of managers.
This assignment
the first part will give out the cultural problems from two company& and the second part is going to find the solutions for the issues.
Part One-Cultural Problems
China -South Africa team-work
As we may realize that the globalization of the world economy, on one hand, has created tremendous opportunities for global collaboration among on the other hand, however, it has also created a unique set of problems and issues relating to the effective management of partnerships with different cultures. With the increasing importance of the China market in the world economy, many businessmen rushed to enter China to explore business opportunities.
Predominantly motivated by the quest for material inputs (oil and other primary commodities) required for its infrastructural investments and booming manufacturing sector, Chinese presence in Africa is rapidly growing (Song Li, 2004). The rapid growth and significance of enhanced Chinese participation in Africa has important implications while talking about cultural aspects.
Hofstede&s Cultural Dimensions on China and South Africa
By applying Geert Hofstede's Cultural Dimensions, the culture difference between China and South-Africa has been displayed in the below charts.
Five factors have been discussed on Hofstede&s Cultural Dimensions (Hofstede, 1997)
Power Distance Index (PDI) that is the extent to which the less powerful members of organizations and institutions (like the family) accept and expect that power is distributed unequally.
Individualism (IDV), on the one side versus its opposite, collectivism, that is the degree to which individuals are inte-grated into groups.
Masculinity (MAS), versus its opposite, femininity, refers to the distribution of roles between the genders which is another fundamental issue for any society to which a range of solutions are found.
Uncertainty Avoidance Index (UAI) which deals with a society's tolerance for uncer it ultimately refers to man's search for Truth.
Long-Term Orientation (LTO) which versus short-term orientation.
According to Hofstede&s Value Dimensions on China (See below chart), it can be concluded that China has a comparatively high long-term orientation. This has a historical relationship with its economy. Commonly, most of Asian countries are belonging to the less developed / developing countries. Suffering bad times taught many Chinese people to think and act on a long-term basis.
Prior to China&s economic reform, the government ruled all strategies, supplies, and financial allocations. Leaders, under the contemporary definition, did not exist, because all organizations had to do was to make sure that the allocated quotas were fulfilled, and that the people assigned to them were cared for. The notion of leaders was fulfilled entirely by Confucian values, aligning allegiance to CEO&s with allegiance to the government. However, in 1978, managers of state-owned companies were now responsible for corporate operations and profit-making.
Example 1- China
Source: Cultural Dimensions on China, 2009
Now looking at the figures of South Africa cultural dimensions, it is easy to find that the South Africa has a comparable high IDV and MAS, and its PDI and UAI are a little bit low. It means that people are tending to work individually and certain of social hierarchy exist which has much relation with its history.
Example 2- South Africa
Source: Cultural Dimensions on South Africa, 2009
Analysis on different cultural dimensions
To clarify the differences between China and Africa, the student will focus on Hofstede&s five cultural dimensions: power distance, individualism/collectivism, masculinity/femininity, and uncertainty avoidance and long-term/short-term orientation also called &Confucian Dynamism&(Hofstede, 1997).
China and Africa differ greatly with regard to their economic systems, political systems, social values, and laws, despite the substantial changes that have occurred in China during recent years(McCoy, 2005). Some differences can be found according to Hofstede studies on culture differences.
Power Distance
China is centralized (though it has shown some tendency toward decentralized power) while Africa is relatively decentralized. In high power distance cultures, authority is inherent in one&s position within a hierarchy. There are strong dependency relationships between parents and children, bosses and subordinates and a significant social distance between superior and subordinate. In low power distance or power tolerance cultures, individuals assess authority in view of its perceived rightness.
Individualism
The student notices in both cases that contrary to western countries which have a strong individualism, China and Africa have a strong collectivism. Individualism-collectivism refers to the relative importance of the interests of the individual versus the interests of the group. In collectivistic societies, the interests of the group take precedence over individual interests. People see themselves as part of in-groups and the in-groups look after them in exchange for their loyalty. In individualistic cultures, the interest of the individual takes precedence over the group&s interest.
Masculinity
Africa has higher value than China in masculinity, which indicates that Africa is medium masculinity while China is medium femininity. Masculinity-femininity or goal orientation pertains to the extent to which &traditional& male orientations of ambition and achievement are emphasized over &traditional& female orientations of nurturance and interpersonal harmony (Song Li, 2004). Cultures differ on what motivates people to achieve different goals. Cultures of the aggressive goal behaviour type (masculinity) value material possessions, money, and assertiveness whereas cultures of the passive goal behaviour type (femininity) value social relevance, quality of life and welfare of others.
Uncertainty Avoidance
China and Africa have higher values for uncertainty avoidance the West. This shows that in both sides, people are relatively risk-avoiding while western people are relatively risk-taking. Uncertainty avoidance captures the degree to which individuals in a culture feel threatened by ambiguous, uncertain, or new situations. Cultures are characterized as either high or low on uncertainty avoidance. Whereas low uncertainty avoidance cultures prefer positive response to change and new opportunities, high uncertainty avoidance cultures prefer structure and consistent routine.
Long/Short-term Orientation
Africa has a short-term orientation while China has a long-term orientation. Also called &Confucian dynamism&, this last dimension assesses a society&s capacity for patience and delayed gratification. Long-term oriented cultures (China and Hong Kong) tend to save more money and exhibit more patience in reaping the results of their actions. Short-term oriented cultures (African countries) want to maximize the present rewards and are relatively less prone to saving or anticipating long term rewards. It has been widely accepted that cultural differences greatly affect human thinking and behaviour and thus business organizations in which people interact on the basis of shared values. Management is embedded in a wider societal setting, and is heavily influenced by local historical and cultural norms (DiMaggio and Powell, 2003). The significant differences between Africa and China seem to affect some aspects of their business management practice.
Part two-Solutions
Cultural Differences in business Strategies
Because entrepreneurs mature within a societal context, their attitudes toward cooperation are likely to be influenced by the underlying values of their society (Weaver, 2000). As discussed above, Africa and China have a strong collectivism. People depend more on groups or institutions to determine what they should do and emphasize loyalty to the group. They are more likely to cooperate with others to avoid risks and reduce responsibilities. However due to the medium masculinity, Africans sometimes are reluctant to cooperate because their masculine culture view cooperation in general as a sign of weakness and place a high value on independence and control. In the process of cooperation, Chinese tend to pay more attention to relationships. The student has to mention the term &Guanxi& which in English means relation or connection is at the centre of businesses in China. In Weaver&s studies (2000), the student found that entrepreneurs from societies that are masculine and individualistic have a lower appreciation for cooperative strategies as compared to entrepreneurs from societies that are feminine and collectivist in nature.
Cultural Differences in Conflict Management
In order to solve conflicts, Chinese and Africans have different ways. For Chinese where harmony and personal relationship are very important, they don& therefore they use indirect ways to work out problems. Anytime there is conflict, they use the authority to end up with it or settle things in private. Negotiation and compromise are determinant for them in this case. Contrary to them, Africans managers like Europeans or Americans, will directly confront problems and bring them out in the open (Richmond and Gestrin, 2008). To resolve problems, everybody is involved in order to bring rational arguments and ideas to suggest solutions. We can notice that Chinese avoid this method because for them that will create disagreement which is very undesirable. African managers are reluctant to devote their time and efforts together in solving business conflicts. Other people&s help is needed. In contrast, according to Bond (2001), the strong collective orientation and uncertainty avoidance values in China encourage Chinese managers to use indirect forms of influence that involve the assistance of a third party. Indirect forms are used by Chinese managers to deal with a difficult or controversial request. In this way, they avoid losing face or damaging &guanxi&.
Cultural Differences in Decision-making Risk-taking/Risk-avoiding
Chinese and African managers differ from in the attitudes toward risks when they make decisions for their different values in uncertainty avoidance. Chinese managers with a high uncertainty-avoidance have a lack adventurous spirit and the sense of risks. Immediate decisions which make them lose the opportunity to compete in a market are avoided in the case they feel the circumstance is uncertain. Most of the time, they want to be safe by taking less risky decisions. For African managers, it is almost the same. Middle and lower level supervisors are less willing to make decisions without deference to superiors. The result is that decision-making takes much longer than anticipated and requires more input from players at various social and professional levels. Uncertainty Avoidance measures for Africa indicate low risk taking and a resistance to change which can further delay projects which encounter problems mid-cycle.
Levels of Participation in Decision-making
The decision-making process involves making sense of ambiguity and taking risks (Jackson, 2003).The decision maker is working on the information available about what has already happened, what is assumed to have happened or is happening. The second aspect is future oriented (Brady, 2000). A risk is being taken because one is applying a perspective based on knowledge of the past, and projecting this to what might happen in the future if a certain course of action is followed. Chinese managers or African managers have different level of participation in decision- making. In China, decisions are participatory. Employees accept decisions handed down by their supervisors. Because of their unquestioning attitudes towards their supervisors, they resist participation in decision-making. In Africa, managers make individual decisions. They don&t consult with others but can defer to their supervisors. They value personal equality. To summarize, the student can say that Chinese managers adopt the no participatory approach to decision-making. The decisions come from the higher superiors to the subordinates. However, since the reforms in China, things are changing. More and more, participatory decision-making is starting to be used in a certain number of companies.
Cultural Differences in Work-group Characteristics
The first difference about the work-group characteristics is the concept of &brotherhood, network, family feeling& which is at the heart of all Chinese interactions. In African business style which is quasi the western business style, managers focus on the deal, the possibilities, the risks and so on. There is less focus on the people they are doing business with. They may encourage their group members to learn from each other, to focus on task rather than on social and interpersonal relations, and to build the confidence required for superior performance. They make difference between personal relationship and work.
In China, it is the opposite. Chinese managers may initially focus more effort on building social and interpersonal relations (Guanxi) before entering into business or contractual relationship. They would like to spend time developing and maintaining guanxi during the process of interaction and consider it as a prerequisite to do business. A good deal of time is spent exploring people&s characters. People want to know your background, your family situation, your likes and dislikes. A good deal of business is conducted in banqueting halls. Chinese believe a person&s true character comes out during these moments. The only purpose during these meetings is to see a person&s other side, the human side. If they are comfortable with you, and if they think they can trust you, that you can be invited to &join the family&, you and your business are made. Chinese managers are not inte they want long, life-long business relations.
However, as the economy has become increasingly marketized, privatized and competitive, the value and effectiveness of the Guanxi system has greatly deteriorated. In industries that have been substantially deregulated or privatized, or where there is vigorous competition, business is business, and Guanxi has been neutralized or marginalized. Relationships or connections now resemble that which we find elsewhere.
Cultural Differences in Motivation Systems
In business contexts, the motivations of employees, partners, superiors, social associates, and members of a society spring from cultural values, or what people think is important. In order to understand how to do business with members of another culture, it is necessary to understand what motivates them, to know where to begin and what you need to cover all necessary bases.
According to Aguinis (2002), employees can be rewarded according to their performance, equally, or based on their needs. In general, the equity principle is common in individualistic cultures while the equality principle is widely used in collectivistic cultures. Pay for performance and pay equity are the two main differences in motivation systems. From the 1950s until the 1980s, every aspect of China&s economic activity was planned, controlled and operated by the government (Helen, D. 2008). There was no private ownership of any property or asset, and, consequently, no profit motive for individuals or enterprises.
The government would allocate everyone a pre-defined slice of the &big pie.& If anyone wanted more than what was allocated to him/her, it meant circumventing that system and getting someone in that &allocation chain& to provide a special favour. People were obliged to sacrifice their individual interests for those of the society. Cooperation, interdependence, group goals that create group harmony are applied in China. The sense of belonging and devoting to the group are important for Chinese people. Focusing on the view that one&s success is mainly they believe that one cannot claim the reward just for oneself. Contrary to what some Chinese researchers argued on this part, the student can say while setting salaries Chinese managers will not pay more attention to the working experience and academic qualifications of employees. In that case, the equality principle is reflected in the motivation system.
For African managers, individual achievement is important. They are expected to achieve success only by their individual efforts. Value competition, achievement and personal goals are their main motivations in order to have plans to recognize their individual contributions. Their success relies on their own efforts. Talents and work performance of the employees will be considered by their superiors for salary increases and promotion.
Conclusion
As a result, understanding other cultures is more important than ever. If we consider that people from the same economic, political, and cultural background have problems commu we can appreciate the difficulties and challenges that people from diverse cultures face when trying to communicate. Misunderstandings will always be a part of cultural aspects. Companies need to think outside the proverbial box when formulating their business strategies and when collaborating and forming business partnerships. As sometimes companies move to do business in other countries, a greater sensitivity to culture will be required and an understanding of cultural realities should facilitate business transactions.
Knowing another culture is a legitimate concern of businesses. More than that, it is essential. Those who make effort the effort to understand another culture gain knowledge about how to behave in that culture. Otherwise, if you know what people value and understand their attitudes, you won&t unintentionally do something that offends and diminishes your chances for business success. In today&s global businesses& context, the winners are not those who study the markets they deal with even if it&s important but those who study people they deal with.
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